INK & PRESS CO. CLIENT AGREEMENT
Please review the following Agreement, along with the accompanying policies and procedures with care. These policies and procedures will facilitate a positive customer experience, outline the design process, and address any questions you may have at the beginning.
By clicking the “I Agree” button below and submitting your form, you agree to abide by the Agreement and Ink & Press Co. policies and procedures. Please let Mikyla Marie know if you have any questions or would like clarification before continuing.
This contract was signed on [Agreement Date Submitted Below] by [Client Name Submitted Below] (“Client”) and Ink & Press Co. (“Company”). The following provisions govern this Agreement.
DESCRIPTION OF SERVICES
Company agrees to produce project materials at the request of Client for fees agreed upon in advance and delivery of the project by an agreed-upon deadline. Client understands that if he/she is purchasing a semi-custom invitation suite, only one (1) initial design will be given to Client. Clients who book a custom invitation suite or a branding package will receive three (3) initial design options to choose from. For custom suites, after Client has selected one of the proposed ideas, Company will be responsible for completing additional project materials that coordinate with chosen idea. Company will provide recommendations for overall design, but the client will have final say on colors, fonts, texts, and graphicsused in the final design.
For custom invitation suites and branding packages, three (3) complimentary rounds of major revisions are available. Major revisions include: font changes, rewrites, or significant alterations to the existing design. Company recommends communicating desired changes in groups or all at once, to prevent the need for additional revision rounds. After the complimentary 3 rounds of revisions, additional edits will incur a fee of $75 an hour for each hour spent revising the design.
For semi-custom invitation suites, one (1) complimentary round of calligraphy rewrite is available, however all artwork and design layout changes are not permitted.
Minor revisions, such as spelling, are complimentary for both custom and semi-custom invitation suites. Company will use Client's desired wording and content, but Company reserve the right to adjust the layout, style, and substitute typefaces and calligraphy as needed to its aesthetic style.
Please note that colors of the final design may appear different depending on your computer monitor. Computer monitors do their best to reproduce colors and brightness correctly, but each one is slightly different. If there are any concern regarding colors, please let Company know immediately.
THE HANDMADE PROCESS
Due to the handmade process of our invitation suites and paper goods, each item is one of a kind. Every item, especially if calligraphy, handmade paper and/or handmade envelopes are selected, is a creation of artisan and therefore may have natural imperfections and/or variations. Such variations are inherent in the creation and printing process, and Client agrees to and expects minor distinctions that makes each paper good unique.
FINAL CLIENT APPROVAL & ERROR POLICY
Upon approval of the final design by Client, permission is granted for Company to print the project as it appears on the final proof. Once approved, additional changes to the invitation suite are no longer permitted. Client is responsible for double checking the design to make sure it is correct and there are no spelling or information errors. Please note Adobe Illustrator is a design software and does not have automatic spell check correction. Company will not be held responsible for any errors found after printing including spelling, information errors, color variations, etc. In the unlikely event that an error does occur in the printing process, (final design proof is correct and printed product is incorrect), Company is not held responsible because it is a printing error. But, Company will work with you and our printer to consider the best remedy.
Company strives to honor Client’s requested due dates, especially special event orders, but please note that during Company’s busy season (November-June), production times may be lengthened and subject to availability. Delivery date shall be agreed upon by Company and Client before purchase. Any major changes in design may affect projected production time and Client understands and agrees that it may delay his/her order.
Upon receipt of deposit, relevant customer documents, and a signed Agreement, production of the design(s) will begin. Subsequently, after Client confirms and signs off on the final design and pays the remainder of their invoice, the goods will be sent to the printers. From the time Client approves final design, Client understands and acknowledges that it takes at a minimum 2 weeks for the invitation suite to be printed and produced, regardless of agreed upon delivery date. In the event Client needs the printed goods prior to that timeframe, Client must pay a 30% rush fee and must inform Company before final approval of the design.
Client understands and acknowledges that whatever quantity of paper goods agreed to at the time of final approval is the total amount of goods that will be printed and produced. No change in quantity ordered is allowed after final approval. Company suggests that Client order a few extra invitations in the event their final guest count changes.
Shipping times can vary throughout the year. Company and Client will agree upon a delivery date prior to production. Delivery dates that are requested sooner than the given time frame will be charged a 30% rush order fee + expedited shipping.
Client understands and agrees that Company cannot guarantee delivery dates on behalf of USPS or any other mail carrier service, nor can Company be held responsible for delays or damages caused. Company will use its due diligence to ship out in advance according to USPS or other mail carriers timeframes and will send shipping notification to Client. Company does not provide cancellation or refunds because of delays by USPS or any other mail carrier service. If an item arrives damaged, please contact Company within 48 hours of receipt so that Company can investigate the situation. If the damage is due to forces outside of our control (such as inclement weather) Company are not responsible, but Company will work with you to consider the best remedy. Items may ship separately.
CUSTOM WEDDING WEBSITES
If Client elects to add on a custom wedding website to their design package, Company will ensure the website remains active until a week after Client’s wedding date. Client must inform Company 30 days in advance of wedding that he/she would like to transfer hosting and domain rights. Otherwise, Client understands that Company will automatically deactivate the website without notification one week after the wedding.
CONFIDENTIALITY & PHOTO RELEASE
Client acknowledges that Company may receive or have access to information which relates to the Client’s and wedding guests’ past, present, or future information. Company agrees to protect the confidentiality of this information and all physical forms thereof, whether disclosed to Company before this Agreement is signed or afterward. This information will never be sold or traded by Company to outside parties.
Client grants permission to Company to use images from Client’s order and event (if applicable) to promote the Ink & Press Co. business, including but not limited to, use on the Ink & Press Co. website, blog, social media outlets, and print marketing materials. Client grants permission to Ink & Press Co. to directly contact Client’s photographer and obtain images from him/her. Client waives any right to payment, royalties or any other consideration for the use of the images. Company agrees to protect event information prior to event date. After the event occurs, Company can display full product details.
BRANDING PACKAGE NON-COMPETE COVENANT
For a period of one (1) year after the effective date of this Agreement, Company will not create any brand materials that directly or indirectly resemble a previous branding package client. Competitive brand materials include similarities in primary logo, logo variations, descriptive words, and color palettes. Company is permitted to work with similar businesses within the same industry but will protect brand designs created for past clients. If Company feels a Client’s brand vision is too similar to a past Ink & Press Co. branding package client, Client understands Company may terminate this Agreement.
Client shall reserve Company’s services by signing and returning this contract along with a nonrefundable, non-transferable reservation retainer equal to 50% of the entire fee. The balance due for the design services must be paid by final approval of the design prior to printing. Company will submit a final invoice to Client. In the event Client fails to remit payment as specified, the Company shall have the right to immediately terminate this Agreement with no further obligation, retain any monies already paid as liquidated damages, and may not remit all final designs to Client.
All sales are final and the deposit is non-refundable. Company provides Client with digital samples of invitation suites so that Client is satisfied before the final invoice is paid and large print orders are made.
Both parties understand that the Client or Company may terminate this Agreement at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment of all expenses incurred and any work done in excess of the deposit fee paid. The percentage of the project completed in excess of the deposit fee will be determined by Company. In the event of cancellation, Company retains ownership of all copyrights and original work created.
PRODUCT OWNERSHIP & REPRODUCTION
Any designs, ideas, products, text, layouts, images, illustrations,graphics etc. developed in whole or in part by Ink & Press Co. will be the exclusive property of Ink & Press Co. and are protected by United States Copyright Laws (USC Title 17). Company retains right to reproduce any project in any form for marketing, future publications, or other promotional uses. Clients may not reproduce or otherwise use designs created by Ink & Press Co., as such artwork belongs solely to Ink & Press Co. Clients may not copy any designs or allow others to copy. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Ink & Press Co. Client hereby waives any claims for ownership, income, editorial control, and use of the images and designs. Violators of this federal law will be subject to its civil and criminal penalties.
Client agrees to pay for all products and total project cost plus shipping and taxes before the product is delivered. In addition to any other right or remedy provided by law, if the client fails to pay for the services when due, Ink & Press Co. has the option to treat such failure to pay as a material breach of this Agreement and may terminate this Agreement and/or seek legal remedies.
VENUE AND JURISDICTION
The laws of the State of Utah shall govern this contract, and any resulting arbitration shall take place within Washington County, Utah. Client assumes responsibility for all collection costs and legal fees incurred by Client should enforcement of this Agreement become necessary.
In the event that any part of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. Any failure by one or both parties to enforce a provision of this Agreement shall not constitute a waiver of any other portion or provision of this agreement.
This agreement cannot be transferred or assigned to any third party by either the Company or Client without written consent of both parties.
COUNTERPARTS; FACSIMILE SIGNATURES
A copy of this Agreement may be executed by each individual/entity separately, and when each has executed a copy thereof, such copies, taken together, shall be deemed to be a full and complete agreement between the parties. The parties agree that a facsimile copy (electronic copy) of this Agreement, which contains the parties’ signatures, may be used as the original.
By signing below, the client agrees they have read, understood, and are considered legally bonded to these terms.