POLICIES & PROCEDURES
Please review the following policies and procedures with care, as they are designed to help facilitate a positive customer experience, outline the design process, and address any questions you may have.
By clicking the “I Agree” button below and submitting your form, you agree to abide by these policies. Please let Mikyla Marie know if you have any questions or would like clarification before continuing.
DESCRIPTION OF SERVICES
We agree to produce project materials at the request of the client for fees agreed upon in advance and delivery of the project by an agreed-upon deadline. If the client has chosen a custom design, we will prepare a proposal with two to three design options for the client to review. After a client has selected one of the proposed ideas, we will be responsible for completing additional project materials that coordinate with chosen idea. We will provide recommendations for overall design, but the client will have final say on colors, fonts, texts, and images used in the final design.
We understand that a client's idea may change. As such, three complimentary rounds of major revisions are available. Major revisions include font changes, rewrites, or significant alterations to the existing design. We recommend communicating desired changes in groups or all at once, to prevent the need for additional revision rounds. Additional revision rounds will incur a fee of $75 an hour for each hour spent revising the design. Minor revisions, such as spelling, are complimentary. We do our best to accommodate client's desired wording and content, but we reserve the right to adjust the layout, style, and substitute typefaces and calligraphy as needed.
Once the deposit has been processed and the final design selected and approved, supplies will be ordered. Any changes to paper/envelopes/add-ons in color or style, after the final design is approved, will be subject to additional charge. Please let us know right away if changes to original proposal are being considered.
Please note that colors may appear differently depending on your computer monitor. Computer monitors do their best to reproduce colors and brightnesses correctly, but each one is slightly different. If there are any concern regarding colors, please let us know.
THE HANDMADE PROCESS
Due to the handmade process of our invitation suites and paper goods, each item is one of a kind. Every item, especially if handmade paper and handmade envelopes are selected, is a creation of artisan and therefore may have natural imperfections/variations. Such variations are inherent in the creation and printing process, so you may expect minor distinctions that makes your paper goods unique.
FINAL CLIENT APPROVAL & ERROR POLICY
Upon approval of the final design, permission is granted for us to print the project as it appears on the final proof. Once approved, additional changes to the invitation suite cards are no longer permitted. Clients are responsible for double checking the design to make sure it is correct. We will not be held responsible for any errors found after printing. In the unlikely event that an error does occur in the printing process, (final design proof is correct and printed product is incorrect), we are not held responsible as this is a printer's error, but we will work with you and our printer to consider the best remedy.
We do our best to honor our client’s requested due dates, especially special event orders, but please note that during our busy season (January-June), production times may be lengthened and subject to availability. Delivery date shall be agreed upon by Ink & Press Co. and the client before purchase; however major changes in design may affect projected production time and possibly delay your order.
Production begins upon receipt of deposit, relevant customer documents, policies & procedures form signed, and order/arrival of supplies.
Shipping times can vary throughout the year. Ink & Press Co. and the client will agree upon a delivery date prior to production. Delivery dates that are requested sooner than the given time frame will be charged a 20% rush order fee + expedited shipping.
Please know that we cannot guarantee delivery dates on behalf of USPS or any other mail carrier service, nor can we be held responsible for delays or damages caused. We will not provide cancellation or refunds because of delays by USPS or any other mail carrier service. If an item arrives damaged, please contact us within 48 hours of receipt so that we can investigate the situation. If the damage is due to forces outside of our control, we are not responsible, but we will work with you to consider the best remedy. Items may ship separately.
CONFIDENTIALITY & PHOTO RELEASE
We acknowledge that we may receive or have access to information which relates to the client’s past, present, or future information. We agree to protect the confidentiality of the client’s information and all physical forms thereof, whether disclosed to us before this agreement is signed or afterward. Client information will never be sold or traded to outside parties.
Client grants permission to Ink & Press Co. to use images from client's order and event (if applicable) to promote the Ink & Press Co. business, including but not limited to, use on our website, blog, social media outlets, and print marketing materials. Client grants permission to Ink & Press Co. to directly contact client’s photographer, and obtain images from them. Clients waive any right to payment, royalties or any other consideration for the use of the images. We agree to protect event information prior to event date. After the event occurs, we can display full product details.
REFUND & CANCELLATION POLICY
All sales are final. Once a product has been delivered, it must be reviewed within 48 hours of delivery. If an error is found and we are notified within the 48-hour timeframe, reasonable requests for reprints will be assessed on a case by case basis and charged accordingly. The client will receive a reprint estimate before the reprint is completed.
Both parties understand that the client or Ink & Press Co. may terminate this agreement at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, the client is responsible for payment of all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed determined by Ink & Press Co. In the event of cancellation, we retain ownership of all copyrights and original work created.
PRODUCT OWNERSHIP & REPRODUCTION
Any designs, ideas, products, text, layouts, images, graphics etc. developed in whole or in part by Ink & Press Co. will be the exclusive property of Ink & Press Co. We retain right to reproduce any project in any form for marketing, future publications, or other promotional uses. Clients may not reproduce or otherwise use designs created by Ink & Press Co., as such artwork belongs solely to Ink & Press Co. Clients may not copy any designs or allow others to copy. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Ink & Press Co.
Client agrees to pay for all products and total project cost plus shipping and taxes before the product is delivered. In addition to any other right or remedy provided by law, if the client fails to pay for the services when due, Ink & Press Co. has the option to treat such failure to pay as a material breach of this agreement and may cancel this agreement and/or seek legal remedies.
ACCEPTANCE OF POLICIES & PROCEDURES
By signing below, the client agrees they have read, understood, and are considered legally bonded to these terms.